Refund & Cancellation Policy

1. Order Cancellation Policy

Before Shipment:

• Customers can cancel their order before it is shipped. To cancel, visit "My Orders" in your account or contact our customer support.
• If payment was made online, the refund will be processed within 5-7 working days.

After Shipment:

• Once an order is shipped, cancellation is not possible. However, customers can refuse delivery or initiate a return after receiving the product.

For B2B Orders:

• Cancellations for bulk or wholesale orders are subject to approval and may attract a processing fee equal to the Courier Cost incurred for delivery .

2. Return & Refund Policy

Eligibility for Returns:

• Returns are accepted only under the following conditions:
  • Wrong product delivered
  • Damaged/defective product
  • Product significantly different from the description
• The return request must be raised within 7 days of delivery (varies by category; check product details).

Non-Returnable Products:

• Certain products, including software, digital goods, perishable items, and hygiene products, are non-returnable unless defective.

Return Process:

1. Request a return via "My Orders" or contact customer support.
2. Our team will verify the issue and arrange a pickup or guide you on return shipping.
3. The refund will be processed upon successful return verification.

Refund Timeline:

• Prepaid Orders: Refunds will be processed to the original payment method within 5-7 working days.
• Cash on Delivery (COD) Orders: Refunds will be initiated via bank transfer or store credits within 7-10 working days.

3. Exchange Policy

• Exchange is available for certain products, subject to stock availability. If an exchange is not possible, a refund will be provided.

4. B2B Orders – Special Conditions

• Bulk orders have different return and refund policies. Contact our B2B support team for details.

5. Contact Us

For any refund or cancellation queries, reach out to:
Email: support@deltersolutions.com
Customer Support:03369029485