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Privacy Policy

 

1. Introduction

Welcome to Delter Solutions (https://deltersolutions.com/). We value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you use our website.

2. Information We Collect

We collect different types of information to enhance your shopping experience:

A. Personal Information

  • Name, phone number, email address, and shipping/billing address
  • Payment details (processed securely through third-party payment gateways)
  • Login credentials (username and password)

B. Non-Personal Information

  • Device type, IP address, browser type, and operating system
  • Cookies, browsing history, and user preferences

C. Transaction & Order Information

  • Details of products purchased, order history, and payment methods

 

3. How We Use Your Information

We use your information for the following purposes:
✔ Processing and fulfilling orders, payments, and refunds
✔ Providing customer support and resolving issues
✔ Sending order updates, promotions, and marketing emails (you can opt out anytime)
✔ Improving website functionality and user experience
✔ Ensuring security and fraud prevention

 

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share information with:

  • Service Providers: Logistics, payment processors, and customer support teams
  • Legal Authorities: If required for compliance with laws, fraud prevention, or legal proceedings

 

5. Data Security & Protection

We implement strong security measures, including:
Secure Socket Layer (SSL) encryption
Restricted access to personal data
Regular security audits and updates

 

6. Cookies & Tracking Technologies

  • We use cookies to improve site performance and personalize recommendations.
  • You can manage cookie preferences in your browser settings.

 

7. Third-Party Links

Our website may contain links to third-party sites (e.g., payment gateways). We are not responsible for their privacy policies.

 

8. User Rights & Choices

  • Access & Update: You can review or update your personal data in your account.
  • Opt-Out: You can unsubscribe from promotional emails anytime.
  • Delete Data: Request account deletion by contacting customer support.

 

9. Data Retention Policy

  • User Accounts: If an account remains inactive for 180 days, it will be automatically deleted along with all associated personal data.
  • Order & Transaction Data: We retain purchase history, invoices, and transaction details for up to 5 years for legal, tax, and compliance purposes.
  • Customer Support Data: Any communication with customer support (emails, chat records, etc.) is retained for 12 months from the date of last interaction.
  • Cookies & Tracking Data: Browser cookies and tracking information are stored for up to 90 days for personalization and analytics.

Note: Users may request early deletion of personal data by contacting support, subject to legal and compliance obligations.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

 

11. Contact Us

For any privacy-related concerns, reach out to:
Email: support@deltersolutions.com
Customer Support: 03369029485