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Shipping Policy

 

1. Shipping Coverage

Delter Solutions ships products across India using trusted courier partners. We strive to deliver your orders safely and on time to the consignment address provided at checkout.

2. Shipping Partners

We use reputed courier services, including but not limited to:
Blue Dart
DCS  ( Own Transport Services )

3. Shipping Timelines

  • Standard Delivery: 5-7 business days
  • Express Delivery: 2-4 business days (available in select locations at an additional charge)
  • Remote Area Delivery: 7-10 business days

Note: Delivery timelines may vary due to unforeseen circumstances like weather conditions, natural disasters, or courier delays.

4. Shipping Charges

  • Standard Shipping: Free for orders above Rs 1500  (varies by location & product)
  • Express Shipping: Additional charges apply worth Rs 550 per order with less than 10Kg weight .
  • B2B Orders: Bulk orders may have customized shipping rates, which will be shared at the time of order confirmation.

 

5. Order Tracking

  • Once your order is shipped, you will receive a tracking ID in your ID .

 

6. Address & Contact Details

  • Ensure the shipping address and contact details are accurate to avoid delays.
  • Orders cannot be redirected to another address once shipped.

 

7. Delivery Attempts & Failed Deliveries

  • Our courier partners will attempt 3 deliveries before returning the package.
  • If the order is undelivered due to incorrect address/unavailability, re-shipping charges may apply.

 

8. Damaged or Missing Items

  • If you receive a damaged or incomplete shipment, report it within 48 hours of delivery.
  • Share images of the package and product with our customer support team for resolution.

 

9. International Shipping

Currently, we do not offer international shipping. Stay tuned for updates.

 

10. OTP-Based Delivery Acceptance

To enhance security and ensure that the package is received by the right person, Delter Solutions follows an OTP-based acceptance system:

Before delivery, you will receive a One-Time Password (OTP) via SMS/Email.
The delivery agent will request this OTP upon arrival.
The order will only be handed over upon successful OTP verification.

 Important: If you do not receive the OTP, contact customer support immediately. If someone else is receiving the package on your behalf, ensure they have access to the OTP.

 

11. Contact Us

  • For any shipping-related queries:
    Email: support@deltersolutions.com
    Customer Support: 03369029485